Southlambeth Removals Service Terms and Conditions
These Terms and Conditions set out the basis on which Southlambeth Removals provides removal services, including home moves, office relocations, packing support, loading, unloading, transport, and associated handling services. By making a booking, you confirm that you have read, understood, and agreed to these terms. They are designed to create clarity for both the customer and the removal provider, so that each service can be delivered safely, lawfully, and with reasonable care.
Throughout these terms, references to ???we??�, ???us??�, and ???our??� mean Southlambeth Removals. References to ???you??� and ???your??� mean the individual, business, or organisation placing the booking or receiving the service. These terms apply to all removal services unless we agree otherwise in writing. If any separate written agreement or quotation contains specific conditions, those conditions will apply in addition to these terms, provided they do not conflict with mandatory UK law.
We may update these Terms and Conditions from time to time to reflect operational, legal, or regulatory changes. The version in force at the time of your booking will usually apply to that booking. It is your responsibility to ensure that the information you give us is complete and accurate, including the scope of work, access arrangements, parking restrictions, item sizes, and any special handling requirements. Failure to provide accurate information may affect pricing, scheduling, insurance cover, and our ability to complete the move safely.
1. Booking Process
All removals bookings begin with a service enquiry and a quotation based on the information provided. We may issue a fixed quote, an estimated quote, or an hourly-rate arrangement depending on the size and complexity of the job. Any quote is based on the details you supply, including the number of items, approximate volume, access conditions, and whether additional services such as packing materials, dismantling, or waiting time are required. If the actual service differs materially from the information supplied, we may revise the price accordingly.
A booking is only confirmed when we have accepted your request and, where applicable, received any required deposit or advance payment. Confirmation may be made in writing, by email, or through another recorded communication method. You are responsible for checking all booking details, including the date, time window, addresses, and service scope, and notifying us promptly if any correction is needed. We may decline a booking where the requested service cannot be delivered safely, lawfully, or within reasonable operational limits.
Before the move date, you must ensure that all information relevant to the job remains current. This includes access routes, lift availability, stair restrictions, parking arrangements, and any items requiring specialist care. If you request a change to the scope of work after booking, we may need to amend the quotation, change the scheduled time, or allocate additional staff or vehicles. Any changes are subject to our availability and written confirmation. If you fail to disclose important information and this leads to delay, additional labour, or risk, further charges may apply.
2. Service Standards and Customer Responsibilities
We will use reasonable care and skill in performing the agreed removal service. Our team will handle goods in a professional manner and will take reasonable precautions to protect items during collection, transit, and delivery. However, removals are inherently practical and physical services, and some minor handling risk is unavoidable. You should ensure that items are properly packed if you have not asked us to pack them, and that fragile goods are clearly identified and suitably protected before the service begins.
You are responsible for preparing the premises for the move. This includes securing parking where necessary, ensuring access is clear, and making sure that the items to be moved are ready at the agreed time. Where we are asked to dismantle or reassemble furniture, you should tell us in advance of any hidden defects, missing fixtures, or unusual assembly systems. We are not responsible for delays caused by blocked access, unsafe conditions, incorrect addresses, building restrictions, or the actions of third parties beyond our control.
We may refuse to move items that are unsafe, illegal to transport, inadequately packaged, excessively heavy for the available access, or likely to cause damage to property, vehicles, or personnel. This includes hazardous materials, perishable goods, live animals, unsecured liquids, or items requiring specialist licensing unless we have expressly agreed otherwise. If we decline to move a particular item, this will not usually amount to cancellation of the entire booking, but it may affect pricing or the completion of the job.
3. Payments and Charges
All prices are quoted in pounds sterling unless stated otherwise. Unless the quotation says differently, payment is due on completion of the service, or in advance where a deposit or prepayment is required. We may request a deposit to secure the booking, particularly for larger moves, peak periods, or services that require planning and reserved resources. Any deposit terms will be made clear at the point of booking. Deposits may be non-refundable or partially refundable where this is stated in the quotation or cancellation terms.
If the service takes longer than agreed because of circumstances outside our control, or because the information supplied by you was incomplete or inaccurate, we may charge additional labour, waiting time, vehicle time, parking costs, congestion-related charges, or extra materials. Where an hourly-rate service is agreed, the total amount due will reflect the time spent on the job, including reasonable travel-related attendance time if specified in the quotation. We may also charge for attempted collections or deliveries where we attend the address and are unable to complete the work due to matters within your control.
Payment methods accepted will be confirmed at the time of booking or invoicing. If you pay by bank transfer, card, or another electronic method, you must ensure cleared funds are available by the due date. If a payment is declined, reversed, or not received, we may suspend further services and recover our reasonable administrative costs and any third-party charges incurred. Failure to pay on time may result in interest or debt recovery action to the extent permitted by law.
4. Cancellations, Rescheduling, and Delays
You may cancel or request to reschedule a booking by giving notice in accordance with the cancellation terms stated in your quotation or booking confirmation. Where no separate term is stated, reasonable notice should be given as early as possible. The closer the cancellation is to the scheduled date, the more likely it is that costs, staffing commitments, and vehicle allocation will already have been incurred. We therefore reserve the right to charge a cancellation fee that reflects our losses and administrative expenses, subject always to applicable consumer law.
We may cancel or reschedule a booking where necessary for safety, legal compliance, vehicle breakdown, extreme weather, staff illness, access problems, or other events outside our reasonable control. In such circumstances, we will aim to offer an alternative date or time where practicable. We are not liable for costs you incur due to a delay or rescheduled service where the delay arises from events beyond our reasonable control. However, we will act reasonably and communicate any issue as soon as we become aware of it.
If you are not present at the agreed time, or if the property cannot be accessed, we may wait for a reasonable period and then treat the job as a failed attendance or cancellation. Any waiting time charges, re-attendance fees, or wasted journey costs will be payable where the delay is due to your failure to be ready or to provide access. If the move must be postponed because the property is not ready for loading or unloading, we may charge for the lost time and any additional operational costs.
5. Liability, Damage, and Insurance
We are responsible for losses or damage caused directly by our negligence or breach of contract, subject to the limits set out in these terms and any applicable insurance arrangements. We will not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Our liability is limited to the reasonable repair or replacement value of the affected item, taking into account its age, condition, and any pre-existing wear or defect.
Before the move begins, you should remove or secure loose items, make special note of fragile goods, and advise us of any high-value objects. Where possible, you should keep evidence of condition, such as photographs or inventories, especially for delicate, antique, or valuable items. We may require special declarations, written instructions, or additional insurance for goods of unusual value. Unless we agree otherwise in writing, we do not accept liability for items of exceptional value unless they have been specifically identified and declared.
We are not liable for damage caused by inadequate packing by you, normal wear and tear, pre-existing faults, hidden defects, or the inherent nature of the item. This includes items that are already loose, poorly assembled, unstable, or susceptible to movement-related stress. We are also not responsible for indirect or consequential losses, such as loss of profit, loss of business, missed appointments, emotional distress, or inconvenience, except where such exclusion is prohibited by law. Any claim for damage or missing items must be reported promptly and supported by reasonable evidence.
6. Waste Regulations and Disposal
Where our service includes collection, removal, or disposal of unwanted items, waste handling will be carried out in accordance with applicable UK waste legislation. We will not unlawfully dispose of waste, and you must not ask us to remove materials that are hazardous, contaminated, or subject to special licensing unless this has been expressly agreed and lawfully arranged in advance. Waste transfer may require appropriate documentation, segregation, and use of authorised facilities. You agree to provide accurate descriptions of any waste or unwanted items presented for removal.
Unless otherwise agreed, the person instructing the disposal of waste remains responsible for ensuring that the materials may lawfully be transferred for disposal or recycling. You must not include asbestos, clinical waste, chemicals, pressurised containers, paints, oils, batteries, gas cylinders, or electrical items that require specialist handling unless we have confirmed in writing that we can accept them. If prohibited items are discovered on arrival, we may refuse collection, charge a call-out fee, or revise the service scope to exclude those items.
Where waste is removed as part of a clearance or decluttering service, we may separate reusable, recyclable, and non-recyclable items at our discretion unless you have given lawful instructions otherwise. Any items left for disposal become your responsibility until lawfully transferred to a waste facility or authorised processor. You should not place personal documents, keys, medicines, or data-bearing devices into general waste unless you have taken appropriate steps to secure, destroy, or erase the information contained in them.
7. Complaints, Claims, and Evidence
If you have a concern about the service, you should raise it as soon as reasonably possible after the event. This allows us to investigate promptly and, where appropriate, take remedial action. For damage, loss, or service-related complaints, you should provide a clear description of the issue, the items involved, and any supporting evidence such as photographs, receipts, inventories, or written notes. Delay in reporting may make it harder to assess what happened and may limit the remedies available.
We may inspect any allegedly damaged item, request further information, or ask for access to the item before agreeing a resolution. If a claim is accepted, our preferred remedy may be repair, replacement, or a financial settlement reflecting the item???s proven value and condition. Any claim will be assessed fairly and in line with these terms, the facts available, and the relevant law. Nothing in these terms affects your statutory rights as a consumer where applicable.
We aim to handle disputes constructively and proportionately. Where a claim concerns a shared area, communal access, or third-party property, you should cooperate with us in obtaining any relevant information needed for the investigation. We are not required to pay for claims that are unsupported, speculative, submitted outside a reasonable timeframe, or caused by your breach of these terms. Any amount payable will be reduced by any sum recoverable from your own insurance or another responsible party where appropriate and lawful.
8. Governing Law and General Provisions
These Terms and Conditions and any dispute or claim arising from them, or in connection with them, shall be governed by and interpreted in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision on one occasion does not mean that we waive that right or provision in the future. You may not transfer your rights or obligations under these terms without our written consent. We may assign or subcontract parts of the service where necessary for operational reasons, provided this does not materially reduce the standard of service promised to you. Any notice required under these terms should be given in writing or by a recorded communication method agreed between the parties.
By confirming a booking with Southlambeth Removals, you acknowledge that removals work depends on accurate information, reasonable access, safe conditions, and timely communication. These terms are intended to support a professional and lawful service, reduce misunderstandings, and provide a fair framework for both parties. If you do not agree with any part of these Terms and Conditions, you should not proceed with a booking. Continued use of our services after a change to these terms will be treated as acceptance of the updated version where permitted by law.