South Lambeth Removals Service Terms and Conditions

These Terms and Conditions set out the basis on which South Lambeth Removals provides removal and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 “Company” means South Lambeth Removals, the provider of removal and related services.

1.2 “Customer” means the individual, firm, or company requesting or receiving the services of the Company.

1.3 “Services” means any removal, packing, loading, unloading, transportation, storage, or related services provided by the Company.

1.4 “Goods” means any items, furniture, boxes, or belongings that are the subject of the Services.

1.5 “Contract” means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by the Company.

2. Scope of Services

2.1 The Company provides household and commercial removal services, including local and regional moves, packing and unpacking, loading and unloading, and short-term or long-term storage where agreed in advance.

2.2 Any additional services requested by the Customer, such as disassembly, reassembly, specialist packing, or handling of unusually heavy or fragile items, must be agreed in writing and may attract additional charges.

2.3 The Company does not provide professional cleaning, plumbing, electrical disconnection or reconnection, or building services. If such work is required, it is the Customer’s responsibility to arrange it with qualified professionals.

3. Booking Process

3.1 Bookings may be made after the Customer has provided accurate details of the premises, access, inventory of Goods, and any special requirements. The Company may conduct a survey, either in person or by remote means, to assess the scope of the work.

3.2 Any quotation issued by the Company is based on the information supplied by the Customer. The Customer is responsible for ensuring that all information is complete and accurate. Failure to disclose relevant information may result in additional charges or, in serious cases, refusal or suspension of the Services.

3.3 A booking is only confirmed when the Customer has accepted the quotation, agreed to these Terms and Conditions, and the Company has provided written confirmation. Provisional dates are not guaranteed until confirmed by the Company.

3.4 The Company reserves the right to refuse or cancel a booking where it reasonably believes that the work cannot be carried out safely, legally, or within the capacity of the Company’s resources.

4. Customer Responsibilities

4.1 The Customer must ensure that adequate access is available at both collection and delivery addresses, including suitable parking for the Company’s vehicles and clear routes for moving Goods.

4.2 Any parking restrictions, permits or arrangements with neighbours, building management or local authorities are the responsibility of the Customer. Any fines or charges arising from failure to secure appropriate parking will be added to the Customer’s invoice.

4.3 The Customer must ensure that Goods are properly packed and ready for removal, unless packing services form part of the agreed Services. Fragile or valuable items must be clearly marked and, where appropriate, packed separately.

4.4 The Customer warrants that they are the owner of the Goods, or are authorised by the owner to enter into the Contract, and that there is no dispute regarding possession or ownership.

4.5 The Customer must not include any items that are prohibited under these Terms and Conditions or by law, including hazardous, illegal or perishable goods as set out below.

5. Prohibited and Restricted Items

5.1 The Company will not carry or store the following items: explosives, weapons, ammunition, gas cylinders, flammable or hazardous substances, chemicals, drugs, live animals, plants, perishable food, or any illegal items.

5.2 The Company may refuse to transport items which, due to their nature or condition, present a risk to health and safety, property, or the environment.

5.3 If such items are discovered during loading, the Company may remove them from the vehicle or refuse to proceed until they are removed, and any resulting delay or cost will be the responsibility of the Customer.

6. Payments and Charges

6.1 Unless agreed otherwise in writing, the Customer must pay a deposit to secure the booking. The balance is payable no later than on the completion of the Services on the scheduled removal date.

6.2 Payment must be made by a method accepted by the Company. The Company is under no obligation to commence or continue with the Services if payment is not received in accordance with the agreed terms.

6.3 All quotations are based on the information provided at the time of booking. If the work takes longer due to factors beyond the Company’s control, including inaccurate information, unexpected access issues, or delays caused by the Customer, additional charges may apply at the Company’s standard rates.

6.4 The Company may apply reasonable charges for waiting time, extra mileage, storage, or additional staff if these are required on the day of the move and were not included in the original quotation.

6.5 All charges are subject to any applicable taxes or government levies in force at the time of the service.

7. Cancellations and Amendments

7.1 The Customer may cancel or postpone the booking by providing written notice to the Company. The date of cancellation is the date on which the Company receives the written notice.

7.2 The following cancellation charges may apply:

(a) More than 7 days before the scheduled removal date: the Company may retain part or all of the deposit to cover administrative costs.

(b) Between 3 and 7 days before the scheduled removal date: up to 50 percent of the quoted price may be charged.

(c) Less than 3 days before the scheduled removal date or on the day itself: up to 100 percent of the quoted price may be charged.

7.3 If the Customer wishes to change the removal date or amend the scope of the Services, the Company will attempt to accommodate the request but cannot guarantee availability. Additional charges may apply where the change results in increased work or costs.

7.4 The Company reserves the right to cancel or postpone the Services due to events outside its reasonable control, including but not limited to extreme weather, road closures, vehicle breakdowns, industrial action, or safety concerns. In such cases, the Company will seek to reschedule the Services at the earliest reasonable opportunity. The Company will not be liable for any consequential loss arising from such cancellations or postponements.

8. Access, Parking and Delays

8.1 The Customer must ensure that appropriate parking is available for the Company’s vehicles and that any necessary permits or permissions have been obtained in advance.

8.2 Any delays caused by inadequate access, restricted parking, or the Customer not being ready at the agreed start time may result in additional charges.

8.3 If the Company is unable to gain access to the premises at the agreed time, waiting time will be charged, or in severe cases the Company may consider the Contract frustrated and charge a reasonable amount to cover time and costs incurred.

9. Liability for Loss or Damage

9.1 The Company will exercise reasonable care and skill in handling, packing, loading, transporting, and unloading the Goods.

9.2 The Company’s liability for loss of or damage to Goods, however caused, shall be limited to a sum per item or per consignment as specified in the Company’s quotation or confirmation. If no specific amount is stated, liability will be limited to a reasonable market value subject to an overall cap, in line with common practice in the removals industry.

9.3 The Company shall not be liable for:

(a) Loss or damage resulting from the Customer’s failure to adequately pack or protect Goods where packing is not part of the Services.

(b) Damage to items that are inherently fragile or in poor condition, including but not limited to brittle furniture, weak structures, or items with existing defects.

(c) Loss or damage to jewellery, watches, precious metals, money, important documents, or items of exceptional value, unless previously declared in writing and agreed for separate handling.

(d) Loss or damage arising from war, terrorism, civil unrest, or events deemed force majeure.

9.4 The Company shall not be liable for normal wear and tear, minor scuffs or marks, or cosmetic damage that may occur despite reasonable care being taken during the removal process.

9.5 The Customer is encouraged to arrange adequate insurance cover for Goods, particularly those of high value, to ensure full protection beyond the Company’s limited liability.

10. Claims and Time Limits

10.1 Any visible damage or loss must be reported to the Company as soon as possible and, in any event, no later than 48 hours after completion of the Services.

10.2 Any claim relating to hidden damage or loss must be notified to the Company in writing within 7 days of the completion of the Services.

10.3 The Customer must provide reasonable evidence and information in support of any claim, including photographs, descriptions, and proof of value where requested.

10.4 Failure to notify the Company within the time limits set out above may prejudice the investigation and settlement of the claim and may result in the Company declining liability.

11. Waste, Disposal and Environmental Regulations

11.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal provider unless specifically contracted to remove certain items.

11.2 Where the Company agrees to remove unwanted items on behalf of the Customer, these items must be clearly identified and separated from the Goods to be moved. Additional charges may apply for disposal or recycling services.

11.3 The Customer must not request the Company to dispose of hazardous or prohibited materials, including chemicals, paint, asbestos, gas cylinders, or electrical items that require specialist recycling.

11.4 The Company will use licensed facilities and lawful methods for any disposal services it provides, in line with environmental obligations and duty of care.

12. Storage Services

12.1 Where storage is provided, the Company will store Goods in a facility it deems suitable. The location and specific arrangements for storage will be determined by the Company.

12.2 Storage charges are payable in advance for each agreed period. Failure to pay storage fees when due may result in the Company suspending access to the stored Goods.

12.3 If storage charges remain unpaid for a prolonged period despite reasonable attempts to contact the Customer, the Company may, after giving notice, exercise a lien over the Goods and sell or dispose of them to recover outstanding charges and costs. Any surplus after reasonable costs will be held for the Customer.

13. Insurance

13.1 The Company maintains appropriate insurance cover for its legal liabilities in connection with the Services it provides.

13.2 The Customer acknowledges that such insurance may not cover the full replacement value of all Goods. The Customer is advised to arrange additional insurance for Goods if necessary.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data about the Customer for the purpose of managing bookings, providing Services, handling payments, and dealing with enquiries or claims.

14.2 The Company will take reasonable steps to protect personal data and will not sell or share Customer information with third parties except where necessary for the performance of the Contract, regulatory compliance, or as required by law.

15. Complaints

15.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied, they should raise the matter with the Company as soon as possible so that it can be investigated and, where appropriate, rectified.

15.2 Complaints must be submitted with clear details of the issue, the date of the service, and any supporting information. The Company will respond within a reasonable time frame.

16. Limitation of Liability

16.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud, or for any other matter for which liability cannot lawfully be excluded.

16.2 Subject to the above, the Company shall not be liable for any indirect or consequential loss, loss of profits, loss of business, or loss of opportunity arising from or in connection with the Services.

16.3 The total liability of the Company in respect of any claim, whether in contract, tort, or otherwise, shall not exceed the amount paid or payable by the Customer for the Services giving rise to the claim, subject always to any specific limitations stated in these Terms and Conditions.

17. Force Majeure

17.1 The Company shall not be liable for any delay or failure in performing its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, acts of government, pandemics, industrial disputes, or breakdown of equipment not caused by the Company’s negligence.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

19. General Provisions

19.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

19.2 No variation of these Terms and Conditions shall be effective unless agreed in writing by the Company.

19.3 The failure of the Company to enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

19.4 These Terms and Conditions, together with any written quotation or confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether oral or written.